diff --git a/runtime/application/gateway/inbound_service.py b/runtime/application/gateway/inbound_service.py
index 663a7f31..927a5f8e 100644
--- a/runtime/application/gateway/inbound_service.py
+++ b/runtime/application/gateway/inbound_service.py
@@ -687,10 +687,14 @@ def process_inbound_payload(payload: dict[str, Any]) -> dict[str, Any]:
     account = store.find_user_by_channel_account(channel=inbound.channel, account_id=account_id) or {}
     from runtime.orchestration.group_ingest import (
         build_group_sender_context,
+        enrich_alert_group_question,
+        extract_quoted_ume_alert_text,
+        mentions_include_bot,
         metadata_mentions_bot,
         resolve_group_policy,
         session_user_key,
         should_process_group_inbound,
+        text_mentions_bot,
     )
 
     group_policy = resolve_group_policy(account=account)
@@ -844,8 +848,21 @@ def process_inbound_payload(payload: dict[str, Any]) -> dict[str, Any]:
                     elif not reply:
                         user_text = (inbound.text or "").strip()
                         if inbound.is_group:
+                            meta_for_group = inbound.metadata if isinstance(inbound.metadata, dict) else {}
+                            bot_reached = metadata_mentions_bot(meta_for_group) or mentions_include_bot(
+                                mentions=list(inbound.mentions or []),
+                                bot_jid=bot_jid,
+                                metadata=meta_for_group,
+                            ) or text_mentions_bot(text=user_text, bot_jid=bot_jid)
+                            if bot_reached:
+                                quoted_alert = extract_quoted_ume_alert_text(metadata=meta_for_group)
+                                if quoted_alert:
+                                    user_text = enrich_alert_group_question(
+                                        user_text=user_text,
+                                        quoted_alert=quoted_alert,
+                                    )
                             sender_ctx = build_group_sender_context(
-                                metadata=inbound.metadata if isinstance(inbound.metadata, dict) else {},
+                                metadata=meta_for_group,
                                 external_user_id=inbound.external_user_id,
                             )
                             user_text = f"{sender_ctx}\n{user_text}" if user_text else sender_ctx
diff --git a/runtime/operations/whatsapp_bridge/baileys_runner.ts b/runtime/operations/whatsapp_bridge/baileys_runner.ts
index af8bd071..2058a7da 100644
--- a/runtime/operations/whatsapp_bridge/baileys_runner.ts
+++ b/runtime/operations/whatsapp_bridge/baileys_runner.ts
@@ -76,11 +76,14 @@ function unwrapMessage(m: proto.IMessage | null | undefined): proto.IMessage | n
 function messageContextInfo(m: proto.IMessage | null | undefined): proto.IContextInfo | null | undefined {
   const u = unwrapMessage(m);
   if (!u) return null;
+  const extCtx = u.extendedTextMessage?.contextInfo;
+  // Reply+@ messages usually carry quote + mentions on extendedTextMessage.contextInfo.
+  if (extCtx && (extCtx.quotedMessage || extCtx.stanzaId)) return extCtx;
   const top = (u as proto.IMessage & { messageContextInfo?: proto.IMessageContextInfo }).messageContextInfo;
   const fromTop = top?.mentionedJid?.length ? top : null;
   return (
     (fromTop as unknown as proto.IContextInfo) ||
-    u.extendedTextMessage?.contextInfo ||
+    extCtx ||
     u.imageMessage?.contextInfo ||
     u.videoMessage?.contextInfo ||
     u.documentMessage?.contextInfo ||
@@ -129,11 +132,23 @@ function extractMentions(m: proto.IMessage | null | undefined): string[] {
   return raw.map((j) => String(j || "").trim()).filter(Boolean);
 }
 
-function extractQuoteContext(m: proto.IMessage | null | undefined): { participant: string; stanzaId: string } {
+function pickQuotedText(m: proto.IMessage | null | undefined): string {
+  const ctx = messageContextInfo(m);
+  const qm = ctx?.quotedMessage;
+  if (!qm) return "";
+  return pickText(qm);
+}
+
+function extractQuoteContext(m: proto.IMessage | null | undefined): {
+  participant: string;
+  stanzaId: string;
+  quotedText: string;
+} {
   const ctx = messageContextInfo(m);
   return {
     participant: String(ctx?.participant || "").trim(),
     stanzaId: String(ctx?.stanzaId || "").trim(),
+    quotedText: pickQuotedText(m),
   };
 }
 
@@ -937,7 +952,6 @@ async function main(): Promise<void> {
           const isReplyToBot = Boolean(
             botJidRaw &&
               quote.participant &&
-              !mentions.length &&
               botIdentityJids.some((botId) => mentionMatchesBotIdentity(quote.participant, botId)),
           );
 
@@ -952,6 +966,7 @@ async function main(): Promise<void> {
             messageTimestamp: (msg as any).messageTimestamp || null,
             quotedParticipant: quote.participant || null,
             quotedStanzaId: quote.stanzaId || null,
+            quotedText: quote.quotedText || null,
             isReplyToBot,
             mentionsBot,
             mentionedJids: mentions,
diff --git a/runtime/orchestration/group_ingest.py b/runtime/orchestration/group_ingest.py
index 423c9272..54788b6f 100644
--- a/runtime/orchestration/group_ingest.py
+++ b/runtime/orchestration/group_ingest.py
@@ -146,6 +146,24 @@ def is_reply_to_bot(*, metadata: dict[str, Any] | None, bot_jid: str | None) ->
     return False
 
 
+def extract_quoted_ume_alert_text(*, metadata: dict[str, Any] | None) -> str:
+    raw = _metadata_raw(metadata)
+    quoted_text = str(raw.get("quotedText") or raw.get("quoted_text") or "").strip()
+    if quoted_text and (quoted_text.startswith("[UME") or "[UME Alarm" in quoted_text[:120]):
+        return quoted_text
+    return ""
+
+
+def enrich_alert_group_question(*, user_text: str, quoted_alert: str) -> str:
+    body = str(user_text or "").strip()
+    quote = str(quoted_alert or "").strip()
+    if not quote:
+        return body
+    if not body:
+        return f"[Quoted UME alarm]\n{quote}"
+    return f"[Quoted UME alarm]\n{quote}\n\n[User question]\n{body}"
+
+
 def normalize_jids(jids: list[str]) -> set[str]:
     out: set[str] = set()
     for raw in jids or []:
@@ -318,6 +336,8 @@ __all__ = [
     "GroupPolicyConfig",
     "build_group_sender_context",
     "build_whatsapp_group_reply_metadata",
+    "enrich_alert_group_question",
+    "extract_quoted_ume_alert_text",
     "mentions_include_bot",
     "metadata_mentions_bot",
     "normalize_jid",
diff --git a/tests/test_group_ingest.py b/tests/test_group_ingest.py
index 0a09812e..826a4ff9 100644
--- a/tests/test_group_ingest.py
+++ b/tests/test_group_ingest.py
@@ -221,6 +221,22 @@ def test_should_accept_group_trigger_without_mention() -> None:
     )
 
 
+def test_enrich_quoted_ume_alarm_when_mentioned() -> None:
+    from runtime.orchestration.group_ingest import (
+        enrich_alert_group_question,
+        extract_quoted_ume_alert_text,
+    )
+
+    meta = {"raw": {"quotedText": "[UME Alarm Raised]\nDevice: NE1", "mentionsBot": True}}
+    assert extract_quoted_ume_alert_text(metadata=meta).startswith("[UME")
+    enriched = enrich_alert_group_question(
+        user_text="what happened?",
+        quoted_alert="[UME Alarm Raised]\nDevice: NE1",
+    )
+    assert "[Quoted UME alarm]" in enriched
+    assert "what happened?" in enriched
+
+
 def test_session_user_key_group_sentinel() -> None:
     assert session_user_key(is_group=True, external_user_id="111@s.whatsapp.net") == GROUP_SESSION_USER_SENTINEL
     assert session_user_key(is_group=False, external_user_id="111@s.whatsapp.net") == "111@s.whatsapp.net"