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Tighten ops skills from field WhatsApp Q&A patterns.
Codify area-prefix alarms, A<>B capacity/optical, WIB history windows, anti-playbook-hijack, and ZTE optic CLI fallbacks so short EN asks stay on the right tool path. Co-authored-by: Cursor <cursoragent@cursor.com>
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| 按 host 统计+Excel | `ume_alarm_xlsx_report(mode=aggregate_by_host, severity=critical)` |
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| 断纤/离线清单+Excel | `ume_alarm_xlsx_report(mode=fiber_cut\|offline)` |
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| 发 Excel(已有表数据) | `write_xlsx(..., deliverable=true)` |
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| 区域 + 关键字(CRC/bandwidth/power) | `queryUmeAlarmsRaw(keyword=…)` → 过滤 `host` 前缀 `AREA-` |
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| 单网元当前告警 | `queryUmeAlarms(host_name=…)` — **禁止**误跑 License 定时 playbook |
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| 两端 capacity/optical | 解析两端 hostname → `findTopologyPaths` / LLDP → CLI optic(见 managed-ne) |
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| 时间窗历史(WIB) | freshness → `time_from`/`time_to`(按 Asia/Jakarta) |
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## 3c) 现场口语 → 动作
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| 用户说法 | 正确理解 |
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|----------|----------|
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| congestion / bandwidth usage in ACH | UME keyword bandwidth + hostname `ACH-`;要验真再 CLI top N |
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| capacity A to B / optical power A <> B | **链路口 SFP/光功率**,不是单独告警 tally |
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| site SEMBAWA / ANGKATAN_EP | 先 inventory/wiki 解析成真实 `host_name` |
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| `17.50 - 18.15` | WIB 当天 17:50–18:15 |
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| check alarm on MDN-xxx | **仅该 host**;勿触发 daily license 等无关 playbook |
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## 4) 诊断
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