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oliver 1bdbfc3b85 Require ops to persist field general knowledge to Wiki, not chat memory.

Add ops-knowledge-capture routing and harden ROLE/wiki topic hints for short WhatsApp threads.

Co-authored-by: Cursor <cursoragent@cursor.com>

2026-08-12 23:41:15 +08:00

2.6 KiB

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Ops knowledge capture — quick reference

Wiki paths (relative to `wiki_root` = `data/wiki`)

File	Purpose
`experts/ops/site-aliases.md`	Nickname / area word → `host_name`
`experts/ops/report-conventions.md`	Reply language, Result/Evidence, xlsx habits
`experts/ops/field-cli-corrections.md`	Vendor CLI prefer/fallback after field proof

If missing, create with memory_wiki_apply action=write using the stubs below.

Emphasis → layer (short)

以后/记住/always/别再  + 绰号     → Wiki site-aliases
以后/记住/always       + 格式/语言 → Wiki report-conventions
纠正/别用错命令        + CLI      → Wiki field-cli-corrections
稳定工具流程 ≥2        → propose playbook edit
单次故障闭环           → IP KB 07 draft (ask first)
协议规律/基线          → IP KB 01–06 (user ask or multi-case distill)
告警表/CLI dump/密钥   → NEVER

Stub: site-aliases.md

# Ops site aliases

> Field nicknames and area words → real `host_name`. Search before inventing.

## [Knowledge] Index
- Confidence: high
- Source: seed
- First-Seen: 2026-08-12
- Applies-To: WhatsApp field ops

Append new rows under **Aliases**; keep one fact per block.

### Aliases

| Nickname / area word | host_name (or prefix) | Notes |
|----------------------|-------------------------|-------|
| _(example)_ SEMBAWA | PLG-SMW-EN1-… | confirm via inventory |

Stub: report-conventions.md

# Ops report conventions

## [Knowledge] Default field reply shell
- Confidence: high
- Source: ROLE_SYSTEM
- First-Seen: 2026-08-12
- Applies-To: WhatsApp lang=en

Use Result / Evidence / Next; host_name only; no CJK in user-visible English sessions.

### Team overrides

_(append user-emphasized format rules here)_

Stub: field-cli-corrections.md

# Ops field CLI corrections

> Prefer/fallback after live verification. One failure → switch command, do not blind-retry.

## [Knowledge] ZTE optical brief
- Confidence: high
- Source: field playbook
- First-Seen: 2026-08-12
- Applies-To: ZXR10 / ZTE EN

Prefer `show opticalinfo brief`; fallback `show optical brief`; narrow with `| begin <if>`.

### More corrections

_(append vendor/platform corrections here)_

Example capture (WA)

User: remember SEMBAWA is PLG-SMW-EN1-ABC

memory_wiki_search query=SEMBAWA
No hit → memory_wiki_apply append to experts/ops/site-aliases.md
Final reply still answers the ops ask; optional Next: alias saved

Example non-capture

User: fiber cut BPP → only ume playbook; do not write alarm counts to wiki.

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