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oliver
9f2dba7a23
Keep 01-06 as summarized general knowledge; route on-site reports into 07 and update the ops playbook retrieval order. Co-authored-by: Cursor <cursoragent@cursor.com>
65 lines
1.2 KiB
Markdown
65 lines
1.2 KiB
Markdown
# （标题：协议_现象关键词_YYYYMMDD）
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> 状态：`draft` | `reviewed`
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> 层级：`07_现场真实案例库`（私有现场案例）
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## 案例元数据
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| 项目 | 内容 |
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|------|------|
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| **案例编号** | 如 FIELD-BGP-001 |
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| **适用产品/版本** | |
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| **涉及协议** | |
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| **关键词标签** | #标签1 #标签2 |
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| **故障日期** | YYYY-MM-DD |
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| **故障等级** | |
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| **源报告** | 路径或文件名 + 关键页码 |
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| **客户/项目（可脱敏）** | |
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| **审核状态** | draft / reviewed |
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---
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## 1. 现象特征
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### 业务影响
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### 直接现象（告警 / CLI / 截图要点）
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### 环境要点（拓扑角色、跨域/VPN 等）
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---
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## 2. 排查过程（有序）
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| 步骤 | 动作 | 发现 | 判断 |
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|------|------|------|------|
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| 1 | | | |
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| 2 | | | |
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---
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## 3. 根因
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（一句话 + 关键证据；标明来自源报告哪一页）
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---
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## 4. 修复与验证
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---
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## 5. 易混淆点 / 经验
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---
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## 6. 可沉淀到通用层（可选）
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- [ ] 已提炼进 `01_协议排障逻辑树`
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- [ ] 已提炼进 `02_产品平台特性` / `03_配置规范` / `06_SOP`
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- [ ] 已整理进 `04_历史故障案例库`（脱敏教材版）
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